Important Ordering Information

Each item has its own minimum. Some items allow for Less than Minimums-please inquire. If less than the minimum is needed and is available for your item, a Less than Minimum charge will apply. Apparel items can be combined with the same logo to meet minimums.

The Prices listed are per item. You will see that in most cases the pricing drops with the quantity ordered. Pricing includes your custom imprint and unless otherwise indicated includes a 1 color 1 location imprint. Please check for current pricing information. Pricing does not include shipping, proofs, or any artwork we may need to do for you unless otherwise indicated at time of ordering. Pricing when quoted is held for 14 days. Additional run and screen charges will apply for additional colors and/or locations unless otherwise indicated. Important: As prices are fluctuating the website may not reflect current pricing. Please contact us for Current Pricing!

Production time is approximately on average 10-15 working days plus shipping time after art approval. IMPORTANT-Please ask about current production time. Some items have a longer lead time-please ask when ordering. There are items available on RUSH service-additional charges may apply.

Inventory availability is constantly changing-please check on your specific items and colors. Start A Buzz promotional is not responsible for factory inventory levels or shortages, pricing changes, production or shipping delays. We will make every effort to communicate as quickly as possible any issues that may arise with your order and do our best to help rectify if possible and/or find alternative options to fill your order.

You will receive an e-proof to approve before production begins. No proof can be created without an order in place. Please reply promptly to proofs to avoid production delays. We allow 2 proofs per order before a charge is incurred. Once a proof is approved no changes can be made to the order nor can the order be cancelled. If you do not go through with your order and a proof has been created for you a $55 fee per proof will be charged. Please Note-Proofs are virtual and may not fully represent the final product imprint.

We require prepayment or a signed Purchase Order after credit approval before any item can be put into production. We request that all checks be sent via Priority Mail for your security and to provide you with tracking information. You may start your order by emailing a copy of a check and then sending via Priority Mail or Fedex. If you are paying by credit card, we accept Mastercard and Visa only. A 3% Service Fee on orders over $5,000 will apply on credit card payment. We Do Not process payment until proofs are approved.

We will need a Vector file of your art. This means your art has been created in vector -300 dpi resolution or higher with fonts outlined in ai or eps format so it os camera-ready. If you do not have a camera-ready high res image we can prep your art/create a logo for you, typeset or clean and prep your logo. An art fee based on the time needed will apply and we will send you the prepped file to have for future use.

Each item requires its own set-up/screen to be produced. When screen printing these are per color that we will be printing. Embroidered items gave digitizing fees based on the number of stitches for the design. Screen/set-up charges are ONE time charges as long as your reorder uses the same art for that item within 2 years.

Shipping charges are standard UPS or Fedex Ground rates based on weight volume and distance. Start A Buzz Promotional does not set shipping fees and charges only what shipping services and factories charge us to ship your order. We are happy to provide you with a quote for your shipping and will absolutely do this on quotes for bulky items such as seats and blankets before proceeding with your order. Start A Buzz Promotional is not responsible for items received late or damaged due to shipping service delays.

Once an approved proof is received there are no cancellations on custom orders

All Custom orders are final sale. There are NO returns, refunds or exchanges except on damaged or mis-printed items with return authorization only. All claims must be made within 7 days of order receipt.

Many non-apparel items are subject to a 10% over/under run and will be credited or invoiced as needed.

We are happy to order random factory samples for you. We do charge for each sample and for shipping. Samples cannot be returned.

Staat A Buzz Promotional and its parent companies are not responsible for any trademark or copyright issues regarding logos and artwork supplied to us.

Due to variations in quality of computer monitors we cannot guarantee colors will be as seen exact on your screen for products or imprint on proofs. In addition, colors vary with materials.

We can help build an Online Store for Your Company Swag. Additional Fees including warehousing, shipping, and handling will apply.

In many cases we an do individual drop-ships to your staff or clients. We can drop-ship to your event locations as well. Additional fees will apply.

Many items ca be produced on RUSH. Please check ahead as production times can vary and additional fees ill apply.